LTVplus
Mark Sabwa is an experienced professional in customer support and technical assistance, currently serving as a Technical Customer Support Agent at LTVplus since June 2022, where responsibilities include providing support for Computer Engineering Inc. customers through various channels. Prior experience includes roles at Mu Technologies, where Mark held positions as Customer Care Team Leader and Customer Care Technical Lead, overseeing call center KPIs and staff attendance. Mark also served as a Customer Service Representative, supporting a Digital Literacy Program for teachers in Kenya. Previous roles include Sales Representative at East African Educational Publishers Ltd, Assistant Voter Registrar at the Independent Electoral and Boundaries Commission, and IT Support Specialist at the Ministry of Education Science and Technology. Mark holds a BSc in Mathematics and Computer Science from Jomo Kenyatta University of Agriculture and Technology. Skills include proficiency in Salesforce, Ring Central, MS Office, EMS Licensing System, and Slack.
This person is not in the org chart
This person is not in any offices
LTVplus
Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.