Mark Sabwa

Mark Sabwa is an experienced professional in customer support and technical assistance, currently serving as a Technical Customer Support Agent at LTVplus since June 2022, where responsibilities include providing support for Computer Engineering Inc. customers through various channels. Prior experience includes roles at Mu Technologies, where Mark held positions as Customer Care Team Leader and Customer Care Technical Lead, overseeing call center KPIs and staff attendance. Mark also served as a Customer Service Representative, supporting a Digital Literacy Program for teachers in Kenya. Previous roles include Sales Representative at East African Educational Publishers Ltd, Assistant Voter Registrar at the Independent Electoral and Boundaries Commission, and IT Support Specialist at the Ministry of Education Science and Technology. Mark holds a BSc in Mathematics and Computer Science from Jomo Kenyatta University of Agriculture and Technology. Skills include proficiency in Salesforce, Ring Central, MS Office, EMS Licensing System, and Slack.