Steven Ly is a customer success leader and scale-up professional with extensive experience in building customer retention strategies for SaaS businesses. They served as the Director of Customer Success at Culture Amp, where they enhanced collaboration between product operations and customer functions to boost retention rates. Currently, Steven is the Head of Customer Success at StrongRoom AI, focusing on optimizing medication and care processes in the healthcare sector. Additionally, they mentor aspiring professionals at Blackbird Giants and hold a role at Lucid Software as the APAC Manager of Customer Success. Steven's earlier career included key positions at Ipsos and AMR Australia, contributing to significant improvements in customer experience and loyalty insights.
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