Joel Mathew

Customer Success Manager

Joel Mathew is a skilled Customer Success Manager currently at Lucidity since October 2025, with prior experience at Wayground and Whatfix, where Joel excelled in fostering relationships with enterprise-level clients and ensuring alignment with product offerings. Expertise includes leading high-performing teams and implementing successful digital adoption strategies, evidenced by the Culture Champion Award received at Whatfix. As Co-Founder of HackerPost, Joel focused on market analysis in cryptocurrency and cybersecurity, and as a User Experience Researcher at Styldod, contributed to enhancing user interface and branding. Academic credentials include a Master of Arts from Christ University and an Executive Post Graduate Programme in Management from the Indian Institute of Management, Kozhikode.

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