John Heiberger is the President and Owner of Lucilium LLC, a company they founded in 2011, and they focus on delivering CX, AI, and contact center solutions. They have over 30 years of experience in operations, information technology, contact centers, and leadership. From 2015 to 2022, they provided leadership and strategic guidance at HMC3, delivering contact center services from strategy to project delivery and working with CCaaS, UCaaS, and Premise technologies. Prior to that, they served as Vice President of Information Technology / Contact Center Operations at West Corporation (1995-2005) and as Director of Contact Strategies at EDCi (2007-2010). Lucilium donates time to facilitate a CGCC consortium.
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