Dirk Scholtz

Dirk Scholtz is an accomplished Senior Business System Analyst with extensive experience in the Airline and Aviation industry, currently specializing in Genesys Contact Center Systems at Lufthansa since June 2019. Prior roles include serving as a Genesys Engineer at Bytes Systems Integration and managing Audiocodes SBC configurations at AudioCodes. Scholtz holds significant expertise in Voice over IP Telephony, evidenced by certification from The SIP School as a SIP School Certified Associate. A background at MWEB showcases a long history in contact center management and project leadership, including upgrades and migrations for large-scale telephony systems. Academic qualifications include multiple certifications in contact center systems, IP Telephony, and Project Management, alongside a foundational degree in Electrical Engineering from Cape Peninsula University of Technology.