Heike Schlaer

Heike Schlaer has over two decades of experience with Lufthansa, currently serving as the Head of Product Management Onboard Services, where expertise includes hospitality design, operational management, and quality assurance for inflight services. Previous roles encompass leadership in customer-centric offer design, pricing and revenue management for the North Atlantic Joint Venture, and integration projects for major airline partnerships. Heike Schlaer's background includes positions at TUI and Touristik Union International, complemented by a Master's degree in Economics and Business Administration from the University of Applied Sciences Heilbronn, alongside a diploma as a Business Interpreter.