Husna Said is an experienced aviation professional with a robust background in ground operations and customer service management, currently serving as Duty Manager at Lufthansa since November 2015. Contributions include fostering a welcoming atmosphere, ensuring regulatory compliance, and training team members to meet operational performance metrics. Previous roles include Relief Duty Manager at Discover Airlines & Edelweiss, optimizing daily operations and crisis management, and Deputy Ground Operations Manager at Brussels Airlines, where significant productivity gains were achieved. Husna’s early career includes positions at Swissport Kenya, where operational efficiency and customer satisfaction were prioritized. Educational qualifications include a Kenya Certificate of Secondary Education from Pangani Girls High School and an IATA-UFTAA Diploma in Air Travel Operations from Trans-Eastern Aviation College. Recognized as a Baggage Champion at Lufthansa, Husna’s leadership skills and commitment to excellence in airline operations are well-established.
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