Michaela Nepil

Michaela Nepil has extensive experience in social media engagement and customer service, currently serving as Manager of Social Media Engagement & Dialogue at Lufthansa since September 2001. Previous roles at Lufthansa include Manager of Social Media Dialogue & Services, Manager of Customer Feedback Management, and Manager of Product Development for the loyalty program Miles & More. Michaela has a strong background in marketing, community management, and crisis management across various social media platforms. Prior to joining Lufthansa, Michaela was self-employed as a translator and interpreter, specializing in legal and business texts, and also completed a summer internship at Lufthansa Cargo. Educational qualifications include a Diplom-Dolmetscherin in Applied Linguistics and Translation/Interpretation from Universität des Saarlandes, a Licenciatura en Traducción e Interpretación from Universidad Pontificia Comillas, and an Abitur from Lina Hilger Gymnasium.