Poppy Chan has over two decades of experience in the airline industry, beginning with a role as a Reservation Agent at Philippine Airlines in 1991. Poppy later served as a Ticket Sales Representative at Alitalia and contributed significantly to passenger services at Lufthansa from 1997 to 2015. Currently, Poppy works in New Business Development for Lufthansa Group, dedicated to assisting customers with air travel queries and enhancing their travel experiences. Poppy's background in hospitality began with a traineeship at Holiday Inn Club Vacations, which laid the foundation for a career marked by a commitment to customer service.
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