Thomas Türschmann

Thomas Türschmann is currently the Head of Top Customer Relations at Lufthansa, a role they have held since 2018, where they are responsible for managing top customer services and feedback, particularly for HON Circle Members. Prior to this position, Thomas served as Senior Manager of Ground Operations for the Lufthansa Group, overseeing intercontinental operations and leading a team of Project and Process Managers. They began their career in aviation as a Service Professional, advancing through roles such as Station Manager and Process & Quality Manager. Thomas holds a Master of Arts in Roman Languages, Literatures, and Linguistics from Johann Wolfgang Goethe-Universität Frankfurt am Main and a certification as a Luftverkehrskaufmann.