Volker Roos is a Senior Customer Experience Designer at Lufthansa, a position held since January 2024. Previously, Volker accumulated extensive design experience at IDEO Munich, serving as a Designer from September 2006 to February 2024, and also held a Designer role at IDEO from April 2006 to February 2024. Earlier in Volker's career, involvement in academic pursuits took place at HFG Karlsruhe / ZKM from 1996 to 2002, culminating in a Master’s degree in Product Design from Staatliche Hochschule für Gestaltung Karlsruhe, earned between 1997 and 2002.
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