Wend Eckhardt currently serves as the Leiter Cross Functional Support Premium Services, Lounges & PRM Hub Frankfurt at Lufthansa, where they provide central support for lounge areas and manage the operational interface with FraCareServices GmbH. Since 2016, Wend has also held the position of Leiter Lufthansa Customer Care Hub Frankfurt and General Manager Operations Fracares, focused on assisting passengers with reduced mobility. Previously, from 1993 to 1997, Wend worked as the Marketing Director for Italy and Malta at Lufthansa, overseeing various marketing communication activities. Additionally, Wend served as the Head of Worldwide Marketing Steering and Budgeting from 2000 to 2004 and has been in the role of Leiter Ticketing and Transferservices since 2005, responsible for ticketing and service centers at the Frankfurt hub.
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