Michael Laughlin

Michael Laughlin is an experienced professional in customer experience and support, currently serving as a Customer Experience Associate at Lulu Press, Inc. since July 2023. Prior to this role, Michael worked at Teachable from June 2019 to April 2023, where positions included Fraud Analyst and Customer Service Representative, with a notable advancement to a Senior Customer Educator role that involved team leadership and training new representatives. Earlier in Michael's career, from April 2011 to June 2019, a position as Senior Customer Support was held at Circle Graphics, where responsibilities included serving as the Zendesk administrator, gaining valuable insights into the backend operations of the platform.