Cherry Cheung is a seasoned customer management leader with over 20 years of experience in digital and luxury retail across the APAC region. They have held pivotal roles at prominent companies such as YOOX NET-A-PORTER GROUP, Yahoo!, and Ralph Lauren, where they focused on contact center management, customer satisfaction, and sales strategy. Currently, Cherry is the Senior Manager of Guest Support (GEC) at lululemon, leading a high-performing guest support center while driving operational initiatives to achieve growth objectives. They hold a Bachelor of Business Administration and a Master’s in Corporate Communications from The Chinese University of Hong Kong, along with a degree in Chinese Law from Tsinghua University.
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