Andrew Thomas is currently a Manager for Major Incident Management and the Global Network Operations Center at Lumen Technologies, where they lead teams responsible for orchestrating large network outages and overseeing network monitoring. Previously, Andrew served as an Event Communications Coordinator and Automation Project Manager at CenturyLink, contributing to process improvements and managing automation development. Andrew's experience spans roles in medical billing and telecommunications, such as working as a Billing Manager at Physiotherapy Associates and an Event Communications Coordinator at Level 3 Communications. They began their career as a Receiving Manager at Bass Pro Shops.
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