Brian Stroh is a Senior Lead Process Analyst at Lumen Technologies, where they leverage extensive experience in product development and technical support to improve product quality and customer satisfaction. Previously, they held roles including Lead Product Development Manager and Technical Support Manager, implementing strategies that enhanced operational efficiency and increased customer loyalty by 20%. Brian's background includes a Bachelor’s degree in Business Management from the University of Phoenix and an Associate’s degree from Western International University. Their expertise in Agile methodologies and security management continues to drive significant improvements in team productivity and system performance.
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