Bryan Hesters is a seasoned professional with extensive experience in operations management, particularly within the telecommunications industry. Currently serving as a Sr. Operations Service Manager at Lumen Technologies since November 2015, Bryan has played a pivotal role in managing operational performance for major global accounts, employing ITIL operations management practices to enhance customer success. Prior to Lumen, Bryan held various leadership positions at Level 3 Communications, where responsibilities included managing global field services, strategic planning, and fostering strong relationships with key international accounts. Bryan's career also includes project management roles in the public sector and significant technical contributions at Cisco Systems and Broadwing Communications. Bryan holds a BAAS degree in Computer Science from the University of North Texas.
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