Daniel Guzman has over 25 years of experience in telecommunications and customer service, currently serving as Lead Customer Care Manager at Lumen Technologies since October 2010, where responsibilities include managing customer interactions to ensure satisfaction for medium to large accounts. Prior experience includes roles at Verizon Business/Service as a High Bandwidth Government Senior Provisioner/Engineer, as well as positions at MCI (now Verizon Business) where responsibilities spanned from team leadership to provisioning engineering. Initial career development took place at AT&T as a Customer Service Representative and at Stop & Shop Company as an Assistant Office Manager. Daniel Guzman holds a degree from Mercy College.
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