Dawn Byrd

Dawn Byrd possesses extensive experience in project coordination and customer service management within the telecom and technology sectors. Currently serving as a Customer Project Coordinator at Lumen Technologies since February 2014, Dawn focuses on cultivating relationships with large enterprise customers and managing service delivery for internet and voice solutions. Prior roles include managing service delivery orders and project management at BT, where responsibilities encompassed migrating customers to new infrastructure, ensuring service continuity, and coordinating with multiple teams. Dawn has previously held managerial positions at Instos, kajeet, COMTek, TEKsystems, and Sprint, demonstrating a strong track record in service delivery, team management, and customer satisfaction across various technical and operational contexts.