Derek Crain is a professional CCaaS/CXaaS consultant currently working as a Technology Architect at Lumen Technologies, where they offer unbiased customer experience consulting. Previously, they held various technical roles at The Coca-Cola Company, including Voice and Contact Center Technical Operations Lead, where they managed the migration to a Genesys cloud solution and supported VoIP services. With experience as a Solution Practice Leader at Windstream Communications, Derek managed the development of a unique UCaaS solution, and as a Product Technical Lead at Verizon, they served as a subject matter expert for Unified Customer Experience. Derek is currently pursuing Bachelor degrees in Mathematics at Morehouse College and Electrical Engineering at Georgia Institute of Technology.
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