Eric Neumar

Eric Neumar is a Senior Customer Care Manager at Lumen Technologies, where they oversee customer accounts and ensure high levels of satisfaction within the EMEA Service Delivery department. With over 15 years of experience in telecommunications, Eric previously held roles at Global Crossing, Lucent, and Nortel, where they demonstrated expertise in project management, service activation, and technical support. They hold a DESS in computer science and telecommunications from Université Polytechnique Hauts-de-France, along with a Baccalauréat in Math Physics from Lycée Naval. Eric's extensive background includes managing network operations and implementing quality assurance procedures in multinational environments.