Friedhoff Barbara is a seasoned Service Delivery Manager at Lumen Technologies, bringing extensive experience in customer care and quality program management. Previously, they served as a Customer Care Manager at Level 3 Communications, where they managed contact center operations and implemented process improvements. Friedhoff also held roles at Verizon and Thomson Reuters, focusing on billing resolution, provisioning, and quality program development. They earned a Master of Business Administration from Lindenwood University in 2000.
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