Heidi Dool has extensive experience in coaching, supervision, and billing coordination across various industries. From 2002 to June 2012, Heidi served as a Coach/Supervisor at T-Mobile, focusing on developing relationships with front-line representatives to enhance performance metrics. Subsequently, Heidi held multiple supervisory roles, including Supervisor at Zenith Education Group from April 2014 to June 2015, where similar coaching skills were utilized. Currently, Heidi works at Brightspeed as a Billing Customer Care Specialist II and previously held the position of Billing Coordinator II at Lumen Technologies since April 2016, addressing complex billing disputes. Earlier career experience includes serving as Team Lead at Global Crossing and a Medical Receptionist at Wheat Ridge Internal Medicine. Heidi Dool holds a Bachelor of Arts degree in Elementary Education and Teaching from the University of Northern Colorado, earned between 1991 and 1996.
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