Melissa Hamm is currently serving as the Senior Lead Product Manager for Simplification & Modernization at Lumen Technologies, focusing on product simplification to enhance customer experiences and internal processes. Previously, Melissa held the position of Lead Solution Architect at Lumen Technologies, specializing in international front office solutions and project integrations. With over two decades of experience, including significant roles at Level 3 Communications, such as Enterprise Process Architect and Project Manager, Melissa has developed expertise in documenting processes, managing projects, and defining IT solutions. Additionally, early career experiences included leadership and operational roles at AIESEC and Time Warner Telecom. Melissa holds a degree from the University of Colorado Boulder.
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