Mike Clair is a seasoned professional with extensive experience in service delivery and customer operations within the telecommunications industry. Currently serving as Sr. Manager Service Delivery at Lumen Technologies since September 2020, Mike has a proven track record in delivering technology-based business solutions tailored to customer needs. Prior to this role, Mike held positions at CenturyLink as Sr. Manager Customer Operations, where leadership of delivery specialists focused on client solutions and superior customer experiences was paramount. Mike's background includes significant roles at Level 3 Communications, Qwest, and MCI, encompassing marketing management, customer ops, and global account support, complemented by a Bachelor’s degree in Business Administration from Morgan State University.
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