Rob Filby is an experienced transformational leader with a unique blend of technological acumen and business skills. Currently serving as the Director of the Transformation Office at Lumen Technologies since 2025, Rob co-founded Ascent CX, where they apply their expertise to manage operations and drive growth. Previously, Rob held senior roles at Twilio, Avaya, and Cisco, where they demonstrated a strong track record in client solutions, business development, and service delivery, effectively enhancing client satisfaction and driving revenue. Rob's educational background includes an MBA and a degree in Computer Science, underscoring their commitment to blending technology with business strategy.
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