Ron Bays

Ron Bays is a seasoned professional at Lumen Technologies, holding the position of Sr. Manager and Sr. Lead Program Manager in the Customer Success PMO since January 2008. In this role, Ron contributes to the Customer Success Operations team, focusing on designing employee and customer experiences that enhance expansion and retention initiatives. Previous roles include Manager of Post-Sales Engineering II, where Ron played a key role in improving the Customer Success organization and reducing operational costs to boost EBITDA. Earlier in the career, Ron held various positions at Lumen Technologies, including Supervisor of Service Delivery and Sales Support Manager, demonstrating extensive experience in team leadership and customer relations since a start as a Service Delivery Coordinator in 1995. Ron Bays possesses a Bachelor of Science in Accounting and Business/Management from the University of Maryland Baltimore and is an E7 Rank Qualified veteran of the US Navy.