Scott Schmidt is a seasoned customer experience leader with over 20 years of experience in the telecommunications industry. Currently a Senior Manager of Online Analytics and Customer Experience at Lumen Technologies, Scott leads a team focused on enhancing digital customer communications and optimizing customer interactions through robust data analysis and collaboration. Previously, Scott held various positions at Qwest Communications and CenturyLink, where they refined their expertise in process management and customer experience improvement. Scott is pursuing a Bachelor's Degree in Accounting and Business/Management at Winona State University and is fluent in Spanish, enabling effective communication with a diverse clientele.
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