Sindu Senthil Kumar

Sindu Senthil Kumar is an experienced professional with a robust background in project management, product ownership, and AI integration. Notable experience includes serving as an Associate Project Manager at TAFE from October 2013 to November 2016, where key responsibilities involved project coordination, process improvements, and capacity planning. Currently, as a Product Owner at Lumen Technologies, Sindu has pioneered the integration of Google Gemini AI into customer service workflows, achieving significant reductions in escalation rates and improving agent efficiency. Educational qualifications include a Master of Business Administration from Birla Institute of Technology and Science, Pilani, and a Master's degree in Business Analytics from The University of Texas at Dallas, demonstrating strong academic performance with GPAs of 3.9 and 3.96, respectively.