Sonya Speir is an experienced professional in customer experience and program management, currently serving as Senior Manager of Customer Experience at Lumen Technologies since September 2020. Prior to this role, Sonya held various senior management positions at CenturyLink from 2008 to 2020, including leading customer journey mapping initiatives and managing operational support projects. Sonya's extensive background also includes directing a program management organization overseeing large, strategic portfolios and leading significant system integration projects. Additionally, Sonya has held roles at Dell and CenturyTel, focusing on product management and marketing strategy development. Sonya holds an MBA from Louisiana Tech University and a Bachelor of Science from Louisiana Christian University.
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