Susanne Smith

Susanne Smith is an experienced professional with a background in customer success and service delivery within the telecommunications industry. At CenturyLink, Susanne served as a Service Delivery Coordinator, supporting sales efforts for various telecommunications services and managing customer negotiations, installations, and billing reviews. Prior experience at Qwest Communications included roles as an E-Business Sales Consultant and Small Business Sales & Service representative, where Susanne provided customer support and aided in service setups and contract reviews. At Lumen Technologies, Susanne held multiple positions, most recently as a Customer Success Manager for the Enterprise segment, overseeing a significant revenue funnel and managing relationships with top business partners, resulting in a notable reduction in at-risk revenue. Susanne holds a CCNA degree from Hennepin Technical College and an A.A.S. in Graphic Design from The Art Institutes.