William Stern is a Senior Technical Operations Service Manager at Lumen Technologies, where they lead customer-facing technical support for large-scale events. Previously, they served as a Customer Solutions Engineer at Level 3, managing significant events like the Super Bowl and the Olympics. With a background in operations and system administration, William has held roles at multiple companies, including Erin Communications, Ipulse Communications, and Taylor Communications, where they honed their expertise in technical support and media production. Notably, they operated as On-Air Talent and were involved in studio production early in their career.
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