Annie Eum is an experienced Senior Customer Success Manager currently at Lumen5 since August 2024, previously holding the same title at Thinkific from October 2022 to August 2024. With a strong background in client management, Annie has successfully handled high-value accounts, providing strategic recommendations and best practices. Prior to Thinkific, Annie served as a Client Services Manager at AlayaCare, overseeing multiple implementation projects, and as a Project Coordinator at the BC Patient Safety & Quality Council, mastering administrative functions within the Learning Management System. Additional experience includes roles at Providence Health Care, Pacific Blue Cross, The Acquisition Group, the Developmental Disabilities Association, and The University of British Columbia, highlighting a solid foundation in project implementation, customer service, and relationship building. Annie holds a Bachelor's degree in Kinesiology from The University of British Columbia.
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