Sam Tolley is a people-first leader currently serving as the Head of Customer Support at Luminance, where they oversee customer support operations powered by AI technology for legal services. Previously, Sam held the role of Head of Customer Support, Legal at The Access Group, and Director of Customer Support for UK & Europe at Thomson Reuters, achieving significant improvements in customer satisfaction and operational efficiency. Their career highlights include transforming support teams to achieve high CSAT/NPS scores and driving engagement through strategic initiatives. Sam is recognized for their inclusive leadership and strong communication skills, fostering a culture of continuous improvement.
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