Jervis McLaughlin

Jervis Mclaughlin is an accomplished professional with extensive experience in workforce management and resource analysis. Currently serving as the Planning Delivery and Capacity Manager at Luno since July 2022, Jervis leads an exemplary Workforce Management team to ensure preparedness for various operational scenarios. Previous experience includes a Resource Analyst role at MultiChoice, focusing on planning, scheduling, forecasting, and process improvement from June 2017 to July 2022, and multiple positions at Standard Bank Group from April 2005 to June 2017, including Resource Analyst and Team Leader, where responsibilities encompassed monitoring compliance metrics, generating resource schedules, and enhancing collection strategies. Jervis holds a Certificate in Management/Leadership from Noble Work Foundation and multiple certifications including Six Sigma Yellow Belt and Project Management.