Keon Smith

Keon Smith currently serves as a Chatbot Specialist at Luno, a position held since October 2020, and has previously taken on roles including Junior Change Management Specialist, Customer Success Junior Trainer, and Customer Success Associate within the same company. Prior to Luno, Keon worked as an Inbound Customer Service Representative at Merchants, where responsibilities included servicing UK-based clients on credit bureau matters. Keon's earlier experience includes quality assurance at SA Commercial and co-founding two small businesses: Hookah Hook Up/Real Events and EASY AS PAINT/Michael Harris Painting, where key duties involved designing business systems, project management, budgeting, and client relations.