Laylaa Patterson is an experienced customer service professional with a strong background in leadership and performance management. Currently serving as Customer Service Team Lead at Luno since January 2020, Laylaa has previously held various roles at Amazon from August 2011 to December 2019, including Supervisor of Seller Support, where responsibilities included managing a team of 15-20 associates, setting performance goals, and analyzing performance metrics. Earlier career experiences also include roles at Merchants as a Customer Service Representative and at Winchester Mansions in hospitality.
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