Shalin S.

Shalin S. is an experienced professional in customer service and payments operations, currently serving as a Payments Operations Analyst at Luno since January 2022. Prior experience includes roles as a Customer Experience Specialist and Quality Assurance and Development team member at Engage Shift from March 2021 to January 2022, and as a Payment & Compliance Executive and Customer Service Executive at SagaOS from October 2016 to March 2021. Shalin's earlier career includes a position as a Customer Service Specialist at Singtel Singapore and a Senior Customer Service Executive at Citibank Singapore, where duties involved managing customer inquiries related to credit cards, bank accounts, and disputes while also mentoring other staff. Education includes completion of SPM in Arts at Sek Men Jalan Tasek from 1994 to 1999.