Michael Twal is a skilled customer engineer at Lutron Electronics, where exceptional technical expertise and strong customer relationship management have led to significant project success and enhanced customer satisfaction since January 2022. Prior to this role, Michael served as a field application engineer, effectively troubleshooting Lutron commercial system installations. At Worldwide Flight Services, from July 2018 to October 2020, proficiency in airline software and effective communication as a passenger service agent contributed to seamless passenger experiences. Earlier experience as a crew member at Auntie Anne's LLC involved managing customer orders and ensuring operational compliance. Michael holds a Bachelor of Science degree in Computer Engineering from the New Jersey Institute of Technology, earned between 2017 and 2021.
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