Laurence Jusaj has over 30 years of experience in customer services and learning and development, demonstrating expertise in driving customer success through strong people skills. They worked as a Call Centre Specialist at AT&T from 1993 to 1997 and subsequently held various leadership roles, including Global Learning & Development Program Manager at Microsoft and Head of KNEIP Academy. Currently, Laurence serves as the Head of Customer Success at LuxTrust S.A., with a focus on enhancing customer experiences. They are also pursuing a Bachelor's degree in Marketing from Universite de Saarland.
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