Owned by theatrical visionary Andrew Lloyd Webber – who has created some of the world’s most popular and timeless musical productions – we know a thing or two about staging the spectacular. Since we started up back in 1977, our passion and pride for what we do has seen us become the largest operator of musical theatres in London. With one in three audience members at a London musical walking through the doors of our West End theatres, chances are, if you’ve seen a musical in the capital, you’ve been to visit us.

We’re continually looking for ways to innovate, experiment and improve. To make every customer experience truly extraordinary.

That’s why, in July 2018, we officially rebranded from The Really Useful Theatres to LW Theatres, improving the look of our website while finding new ways to step up our service. We want you to enjoy every second with us, from the moment you book your ticket to the moment you leave our theatres. Whether you’re coming to see long-running classics like The Phantom of the Opera or exciting new shows such as Back to the Future: The Musical, LW Theatres is the official place to buy your tickets.

We guarantee the best possible seats and unbeatable availability when you come to one of our productions, making LW Theatres your first and only port of call when it comes to seeing that special show you’ve had your eye on.

In our diverse family of iconic and historic theatres, each has its own distinctive personality and incredible headline events, but every one is united by a tireless determination to go above and beyond, onstage and off.

Whether you’re at Theatre Royal Drury Lane or The London Palladium; the Cambridge Theatre or the Adelphi Theatre (co-owned with the Nederlander Group); the Gillian Lynne Theatre, or His Majesty’s Theatre, you’ll find that every experience you enjoy with LW Theatres is so much more than simply a show.

Performing Arts

LW Theatres

LW Theatres' headquarters in London, United Kingdom

Jules Arnott

Lawrence Chapman

The Production and Events Team at LW Theatres is responsible for coordinating and executing all theatrical productions and special events across our diverse family of iconic London theatres. From technical setup and maintenance managed by Production Technicians to the meticulous planning and programming overseen by the Concerts and Events Programming Coordinator, this team ensures every show runs smoothly and every event is unforgettable. They also handle hospitality and customer experience, ensuring that each guest enjoys their visit from the moment they arrive until they leave.

Production and Events Team

The Guest Experience Team at LW Theatres is dedicated to ensuring that every customer has an extraordinary and memorable visit to our historic and iconic venues. This team is responsible for providing top-notch hospitality, from warmly welcoming guests at the stage door to assisting them throughout their visit. They handle everything from managing VIP experiences to overseeing front-of-house operations, ensuring a seamless and enjoyable experience from the moment a ticket is booked until the final curtain call.

Guest Experience Team

The IT and Data Team at LW Theatres is responsible for maintaining and enhancing the technological infrastructure that supports the company's operations. This includes managing ticketing systems, ensuring the security and performance of IT networks, and providing technical support to staff and customers. The team also leverages data analytics to drive strategic decisions, optimize financial performance, and improve customer experiences across all LW Theatres’ venues. Their work ensures that every interaction, from online booking to the in-theatre experience, runs smoothly and efficiently.

IT and Data Team

The Marketing Team at LW Theatres is responsible for developing and executing marketing strategies to promote our iconic and historic theatrical productions. They work on campaigns to drive ticket sales, enhance brand awareness, and ensure that audiences have an exceptional experience from the moment they book their tickets to the final curtain call. By leveraging innovative and creative marketing tactics, they help maintain our reputation as the premier destination for world-class theatre in London's West End.

LW Theatres

Org chart

Teams

Production and Events Team

Guest Experience Team

IT and Data Team

Marketing Team

Offices

LW Theatres

Org chart

Teams

Production and Events Team

Guest Experience Team

IT and Data Team

Marketing Team

Offices

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