Daniela Cid

Daniela Cid currently serves as the CS Safety Team Lead at Lyft since June 2022. Previously, Daniela held the position of Customer Experience Supervisor at Honeywell from September 2019 to July 2022, where responsibilities included monitoring key performance indicators and reporting activities related to team metrics. From December 2014 to March 2022, Daniela worked as a Clinical Psychologist, providing part-time psychotherapy to couples and individuals using a systemic approach. Additionally, Daniela was the Customer Care Trainer and Quality Lead at Resideo from January 2016 to September 2019, focusing on training tech support agents and providing coaching. Earlier experience includes working as a Service Desk Agent at Honeywell, providing IT support in English, Portuguese, and French. Daniela holds a degree in Psychology from Universidad Autónoma de San Luis Potosí and has studied Social Psychology at Nantes Université.