Derek Graff is an accomplished professional with extensive experience in customer support and team leadership. Since July 2016, Derek has held multiple roles at Lyft, including Staff Analyst, Program Manager, Senior Team Lead in Customer Differentiation, and Technical Support Team Lead, with a focus on resolving escalated troubleshooting issues and enhancing operational efficiency. Prior to Lyft, Derek worked as a Department Manager for Men's Tailored Clothing & Furnishings at Nordstrom from November 2012 to August 2016, and as a Customer Account Specialist at Coca-Cola Enterprises from June 2006 to July 2012. Derek holds a Bachelor of Arts degree in Business Administration and Management from Florida Gulf Coast University, graduated in 2010.
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