Ella Carroll-Smith is an experienced content professional currently serving as Program Lead for Knowledge Base at Lyft since July 2025. Prior to this role, Ella was a Senior Content Strategist at Throughline, Inc. from June 2023 to July 2025, and held positions as Content Manager and Content Writer at Quore from June 2021 to June 2023. Earlier experience includes working as a Script Coordinator at NBCUniversal Media, LLC from July 2020 to May 2021, and serving as a Script Coordinator/Writers' Assistant at Warner Bros. Entertainment from November 2016 to December 2019. Ella holds a Bachelor of Arts in English Language and Literature from William & Mary and a Master of Fine Arts in Creative Writing from the University of Southern Maine.
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