Leonardo De Lima is a Technical Operations Manager at Lyft, with over 11 years of experience in operations and technical management. They founded Certo Communication and Design LTDA., where they managed sales and web-design teams for over 70 retail clients in Brazil. At Lyft, they have held various roles, including Market Strategy & Operations Specialist and Senior Market Operations Associate, where they developed and executed strategic initiatives to enhance operational efficiency and improve customer experiences. Currently, they lead national projects to optimize operations at airports while analyzing data to maintain robust partnerships. Leonardo holds a Bachelor's degree in International Business from Universidade Presbiteriana Mackenzie and is pursuing further education as a Python Developer at Zero To Mastery Academy.
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