William Helstad is an experienced professional in operations and customer engagement, currently serving as an Engagement Specialist at Lyft since August 2021, where responsibilities include improving support processes and creating a comprehensive knowledge base. Prior experience at HomeAway Software involved leading implementation projects as an Implementation & Training Operations Specialist and managing project execution as a Project Coordinator. William's career also encompasses roles in the hospitality industry, including Front Office Supervisor at Renaissance Hotels and various positions at Grand Hyatt and Crowne Plaza Northstar, demonstrating a strong foundation in customer service and communication. William holds a Bachelor of Business Administration in Marketing from the University of Wisconsin-Milwaukee.
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