Jonathan Shich is a seasoned Senior Technical Support Engineer at Rhapsody since October 2018, specializing in the Corepoint Integration Engine application, IT networking, server infrastructure, SQL Server database maintenance, and systems integration. Responsibilities include advising on Health IT workflows, leading technical meetings for issue resolution, overseeing professional services installation projects across multiple environments, and serving as an escalation point for critical issues. Jonathan has a comprehensive background, having progressed through roles such as Client Support Analyst, Client Support Engineer, and Integration Engineer within the same company, and also contributed as a Nutrition/Food Services Assistant at PPD. Jonathan holds a Bachelor of Science and Arts in Mathematics from The University of Texas at Austin, complemented by a Business Foundations Certificate.
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