Jonathan Valdez

Jonathan Valdez brings extensive experience in technical support and reliability engineering, currently serving as an Intermediate Site Reliability Engineer at Rhapsody since October 2018. In this role, Jonathan provides expert customer support for critical integration operations, managing major incidents from initial response to restoration. Previous roles include Application Support Engineer III and II at Rhapsody, where Jonathan focused on troubleshooting service issues and client communications. Prior experience includes working as an Application Support Analyst at Orion Health and as a Lead Technical Support Engineer at ClickPoint Software, overseeing performance reviews and project deadlines. Jonathan's career began as a Security Specialist and Manager at Universal Services of America and Harkins Theatres, respectively. Jonathan holds an Associate of Arts and Sciences degree in Microsoft Networking Technology from Glendale Community College.