Sofia Elam is a skilled Technical Account Manager currently employed at Lytx, Inc. since April 2024, with a robust background in customer engagement and technical support cultivated during her previous role at Khoros from October 2019 to April 2024. At Khoros, Sofia fostered strong relationships with enterprise-level clients, ensuring successful renewals and additional sales while delivering exceptional technical troubleshooting and support. Prior experience includes managing office operations and cultural initiatives for a sizable corporate environment, as well as overseeing a retail floor in a high-volume spa setting, where Sofia focused on enhancing customer experiences and leading a concierge team. Sofia’s early career featured various management roles in the service industry, alongside an incomplete Bachelor of Fine Arts degree from St. Edward's University.
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