Andy M. is an experienced workforce analyst with a strong background in customer service and business development. Currently serving as the Senior Lead CC Workforce at M-KOPA since April 2020, Andy M. is responsible for developing and managing shift schedules for the call center. Previously, Andy M. held the position of Workforce Analyst at Medical Administrators Kenya Limited and Sportpesa, where responsibilities included capturing offline activities and resolving customer issues. Additionally, Andy M. has experience in business development from a role at JoyInc Solutions Limited and marketing as a Microsoft Lumia Brand Ambassador. Andy M. holds a Bachelor's degree in International Business Administration with a major in Finance and Management from the United States International University - Africa.
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